FAQs

Q. What is UDT?
A. UDT is the global event for the undersea defence and security community. The event moves to a different European country each year. The event is comprised of an exhibition and a four-stream conference. 

Q. Where does UDT take place?
A. UDT takes place at the Rotterdam Ahoy in Rotterdam, Netherlands, on 12-14 May 2019.

Q. How do I get to UDT?
A. Find out the best way to get to UDT 2020 here.

Q. How can I exhibit at UDT?
A. Please register your interest and a member of the sales team will be in touch.

Q. Is the Networking Evening available for anyone to attend?
A. Any registered attendee can attend the on site exhibitor hospitality evening. To attend the offsite networking event, a ticket would need to be purchased at the point of registering. If you would like to purchase a ticket after registering your place, you can do so through the visitor portal. If you have any questions regarding tickets, please contact the marketing team.

Q. How do I present in the conference?
A. The call for papers will be opening shortly, to find out more click here.

Q. When is the deadline for me to register for the conference?
A. We recommend you register as early as possible as places are limited. If you come onsite without a confirmed registration you are not guaranteed access to the event and you will have to pay an extra fee for processing your registration onsite.

Q. How long will it take for my registration to be approved?
A. It can take up to two weeks for your registration to be processed by our verification team.

Q. Why have I received an email requesting further information?
A. We did not receive enough details to approve your registration straight away. You need to reply to the email received and send your supporting information to security@udt-global.com. The most common reason for queried registrations is using a @gmail, @yahoo etc. email address to register. Please use your official work/ military email address to register. 

Q. I still haven’t received the status of my registration after two weeks. What should I do?
A. First, check your spam folder. If after two weeks you still haven’t heard from us then get in touch on team@udt-global.com. 

Q. Can I bring my wife/husband or children to the event with me?
A. This event is only open to professionals and military working in the defence sector. Unless your family member works in the sector, he/she won’t be granted access. Also, the event is solely open to people over 18 years.

Q. What do I need to bring with me to gain entry to the event?
A. Please bring valid Photo Identification (passport, driving license, military ID etc.) as well as your badge number, which will be included in your joining instructions email.

Q. Do military attend for free?
A. Yes, all serving military can attend the exhibition and conference for free, they also get full access to catering for the three days of the event.

Q. What are the requirements to be admitted as military?
A. All serving military can attend UDT for no charge. 

To be eligible, the attendee must be a serving member of the active or reserve military, including air forces, armies, navies, special forces, coast guards, marines, gendarmerie or similar security/armed forces.

The attendee must have a rank and should register with a military email address. For verification purposes, applicants may be required to supply military ID.

Q. Is UDT free to attend?
A. The UDT exhibition is free to attend. However, to attend the UDT or Military Divers Capabilities conferences there is a delegate fee. Please see the prices here. Please note that the price includes catering on the days that you are registered to attend the conference.

Q. How do I get an invoice/ receipt for my registration?
A. An invoice was sent to you by email straight away after registering. If you cannot find it in your inbox, please check your spam folder. If you still can't find it, please contact us on team@udt-global.com.

Q. Cancellation & Admission Policy
A. Please make sure you visit the website and read our admission policy before you arrive onsite.

Q. Due to unforeseen circumstances, I can no longer attend the conference, can I get a refund?
A. It is not possible to cancel delegate places once these have been booked. If any delegate is unable to attend we will accept a substitute delegate at no extra cost. Please notify us in writing by emailing team@udt-global.com.

Q. What is the dress code/ appropriate dress for the exhibition/delegates/militaries?
A. Military personnel are advised to wear their uniform. Changing facilities will be available onsite. For other professionals, please wear business attire.

Q. Can I take photos in the conference rooms and exhibition?
A. Please note that filming, photography and/or recording is prohibited within the conference and exhibition. Filming, photography and/or recording of specific Exhibitors and stands is permitted on receipt of permission from the Exhibitor. 

Q. I have registered for the networking evening, how do I get my ticket?
A. You will need to pick your ticket up from the registration area at a designated time, please check the event guide for details.

Q. I didn't pre-book a networking evening ticket, can I still attend?
A. It is possible that there will be tickets available on the day, please visit the team at the registration area to check availability.

Q. How can I register myself and my colleagues for exhibitor badges?
A. We will send a link and login details to the main contact to register all booth staff for exhibitor passes before the event. If you are coordinating the stand at UDT but someone else signed the contract, please get in touch and let us know.

Q. I have registered as an exhibitor but would like to attend the conference. How do I upgrade my badge?
A. Your main contact will be able to upgrade your pass to an 'Exhibitor Delegate' pass through the exhibitor badge portal.

Q. How can we promote our participation at UDT?
A. All of the information about the tools and resources available to help you promote your stand at UDT can be found on the EZONE. If you have not received your login details yet, please contact the marketing team.